Last Updated: September 14, 2026

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At Diva at Heart, we want our customers to be happy with their purchases. Please review our policy below before making a purchase.

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All Sales Are Final

All sales are final. We do not accept returns or exchanges for any reason, including changes of mind, incorrect selections, or simply not wanting an item after purchase.

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Damaged Items

If you purchase an item that is damaged or defective at the time of purchase, please contact Diva at Heart within 3 business days after your purchase.

To be eligible for consideration, please provide:

• Your original receipt or proof of purchase

• The damaged or defective item

• A description of the damage or defect

Once we review the item, Diva at Heart may provide either:

• A store credit, or

• A refund to the original form of payment

The decision to provide a store credit or refund will be made by Diva at Heart after reviewing the damaged item.

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Important

Damage or defects must be reported within 3 business days of purchase. Requests made after this time period will not be accepted.

Items that are damaged after purchase due to normal use, misuse, accidents, or improper care are not considered defective and are not eligible for a refund or store credit.

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Wholesale Purchases

Wholesale purchases are also final sale and are not eligible for returns or exchanges. The damaged-item policy above applies to eligible damaged or defective merchandise reported within 3 business days of purchase.

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Questions

If you have questions about this policy or need to report a damaged item, please contact us:

Diva at Heart
738 Commercial St. Suite 10
San Jose, CA 95112

Phone: 408-573-8818
Text: 669-365-6353